Ever since I first set up Carlean Lettings a decade ago, I have been determined to set myself apart from other rental agencies. Two of my most important values are honesty and transparency and one of the ways I deliver on this is through accountability. 

I made a promise to our landlords and tenants, featured proudly here on our company website, in which I undertake to look after your property properly, with everything that this entails.  I live by this promise and strive to make it a reality every single day.

Not just jargon and empty words

At Carlean, we set out to manage all the properties in our care as if they were our very own homes.  This is not just jargon and empty words.  My office is situated in one of our apartment properties with my tenants as neighbours.

It matters to me that the tenants renting in properties in my care, feel that it is their home – just as the property where I live is my home.  Underpinning this, my staff and I aim for a level of friendly professionalism which brings an exceptional level of service to everything that we do, whether it be answering the phone, meeting new landlords and prospective tenants, dealing with on-site emergencies or anything else.  Attention to the smallest details is everything.

“Carlean have always provided me with a professional and efficient service, whilst maintaining a very personal touch.  I have peace of mind leaving my property in their hands as I am confident that they will deal with any problem quickly, without fuss or inconvenience.  I would highly recommend them to any landlords or tenants.” Michael Hart

Dedication to deliver

I have made a promise, on behalf of my company, to provide a high-quality service across the board.  We know the layout of all our properties.  We know our clients by name.  We know who they are when they call, and we know what they expect from a company which has won awards for its high standards of property management.  As I explain in detail on the About Page on this website, I was badly let down by a letting agency when I was renting for the first time and I have been absolutely determined, from my very first day in business, that I would do better for my landlords and tenants, that I would not let them down. 

We are accountable.  We are transparent.  I am proud of my team and their dedication over the past 10 years to always deliver on the promise that we continue operate by and will do so for the next 10 years, and I am particularly thrilled that this is reflected in the testimonials we receive from our clients.

“Sue is a rarity in that she does what she says she is going to do; bringing in reliable tenants, ensuring that the quality of the apartment is maintained and dealing efficiently with all applicable administration.  I would not hesitate to recommend her.”  Christine Weeks

 “Sue is a very dedicated property manager she keeps us fully informed on every aspect of our property and always goes the extra mile.  Thanks again Sue, you’re doing a great job.”  Rebecca Alton

If you are a landlord looking for an agent who “goes the extra mile”, please contact me now.